 Services&Support |
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Services&Support |
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VIP service of TOSUNRA
provide users of products and services More than you expected, real experience, "the user is God." |
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15 days free replacement, one year free warranty |
| Since the purchase of products TOSUNRA date (to purchase a formal invoice date), in the normal use of the premise, within 15 days of hardware failures occur, to provide free replacement services; occur within one year of hardware failure to provide warranty service for free. |
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Three-year maintenance services |
| Since the purchase date TOSUNRA products, hardware failures occur within three years, to provide maintenance services, need to charge fees related materials and parts and service support costs, the maintenance of the product after the original warranty will continue to enjoy this service warranty policy for more than three years The product is not 100% committed to repair (not including the wearing parts) |
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6×8-hour free hotline service |
| If the relevant technical issues to be advisory, TOSUNRA to provide free service hotline 800-830-8748, the use of products from professionals to answer questions and to determine fault, operate consultation. |
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Fast response time |
| Since the date of purchase pieces of Lord free warranty in case of hardware failure, TOSUNRA to 8 hours of customer requests to respond to the call, if identified as hardware failure, TOSUNRA arrangements for the maintenance of channels to the nearest professional and technical personnel to provide on-site maintenance Services. As a result of special reasons can not be repaired in a timely manner, TOSUNRA will be in consultation with the client solutions. |
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| TOSUNRA Promise：If CRT has problems with the replacement of three years! |
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